We take every customer issue seriously and want you to be satisfied with your purchase. We accept returns of eligible items if received within 30 days of delivery. Return shipping is your responsibility unless your item is flawed, defective, damaged in transit or if we sent the wrong item. Your return item(s) should be reasonably unused and in the same condition as you received them. Items which require repackaging, rebranding, exceed 24 inches in size or are not immediately resellable may incur a 20% restocking fee. If you request a replacement or exchange it will be shipped once the original item is received.